Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY AND IN ITS ENTIRETY BEFORE USING mindfulcounselingnc.com (HEREINAFTER REFERRED TO AS THE “SITE”).

This Privacy Policy provides details how information including medical and mental health information about you is used. The following describes what type of information we collect, what it’s used for, the measures we take to protect it, and your choice regarding our collection, use of your information. By using this website you consent to the Privacy Policy and subsequent Terms of Use. We DO NOT share, sell, trade, or license your personal information to others except in the ways as outlined in this Privacy Policy.

Company Statement:

The Site and the entirety of its Content are owned by Mindful Counseling Professionals, PLLC and/or Latoya Toller. We collect personally identifiable information which is detailed below as well as anonymous information through the Site. Anonymous information is that which cannot be linked to the identity of a specific person and may be used to gather information about the number of visits to the Site or a certain Site page within a period of time.

We are committed to respecting your privacy and protecting your Protected Health Information (PHI) which will only be used in accordance with the Privacy Policy/ Terms of Use. Your Protected Health information (PHI) will only be distributed in accordance with state and federal law and based on the American Counseling Association (ACA) Code of Ethics. We reserve the right to change or amend this Privacy Policy/Terms of Use at any time without notice to you. Updates to this policy will be reflected in the “Updated On” date at the bottom of this Privacy Policy/ Terms of Use. To maintain ethical requirements and safe standards of practice as members of the North Carolina Board of Licensed Clinical Mental Health Counselors and/or Board of North Carolina Licensed Clinical Social Workers the following information may be provided about you without authorization, however not every use or disclosure in a category is listed:

Treatment:

Information to provide, manage, or coordinate care, maintain counseling notes
Information to coordinate services with referral resources

Payment and Operations:

Information to process your requests, collect fees for services provided to you
Information for conducting or arranging business activities, ie. billling

Other Uses and Disclosures without your consent:

Information to authorities for investigation of child or elder/ abuse or neglect
Information to authorities due to concerns of risk of harm to self or others
Information as required by law

Personal Information You Provide:

When using the Site, or contacting us, you may be asked to provide information including your name, email address, mailing address, payment or credit card information. We use this information to provide the services purchased, to provide you with educational and informational content, and to improve Site performance.

Personal Information Automatically Collected:

Through use of the Site, the Company may use data collection technology, such as Google Analytics to collect information related to your use of the Site. Data Collection Companies also provide us with information about what type of device or software you use, your IP address (with location information), and whether you view the Site on mobile, tablet, or desktop. We collect this information for statistical purposes only and to improve the viewer experience, send you periodic information or emails. Your security and privacy is extremely important to Mindful Counseling Professionals, PLLC. Your personally identifiable information is stored in an SSL encrypted database.

We may use information gathered in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested
To improve our Site in order to better serve you
To allow us to better serve you in response to your customer service requests.
To administer a survey, or other Site feature
To quickly process your transactions for the Site, Services
To send periodic emails regarding the Site, Services

While we value your privacy and security, please be aware that no means of information transmission and electronic or physical server storage via the internet is 100 percent secure. As such we cannot guarantee against potential security breaches. In order to comply with Fair Information Practices we will take responsive action and will notify you via email within [3] business days of any known data breach. If you have any cause to believe that the security of your information has been compromised, please email us immediately at: mindfulcounselingnc@gmail.com

Accuracy of Information Recorded

If the Personal Information we have collected about you is incorrect or incomplete in any way, or you would like to update what we have, please request changes by contacting us at info@mindfulcounselingnc.com. We will make the appropriate corrections when notified, as long as the corrections requested to be made are not incorrect or fraudulent in any way.

If you purchase services, you will automatically be added to our email list to receive email messages from us as appropriate. You can unsubscribe at any time by clicking "UNSUBSCRIBE" at the bottom of each email. If you have any questions, or difficulty unsubscribing from those emails, please call (919) 372-4676 and leave a message with your name to notify of the issue and requesting to be unsubscribed from future messages.

Maintaining Information

We do not share or otherwise transfer to outside (third) parties your Personal Information unless we provide you with advance written notice of need to do so in order to comply with the law or an investigation. This does not include website hosting partners who support the operation of our website, business operations, and service to our users, as long as these parties are in agreement that the information is kept confidential. Information that is not personally identifiable may be provided to other parties. Mindful Counseling Professionals, PLLC is not responsible for any unauthorized use by a third party if you make your personal information available to them through our Site or Services.

Protecting Personal Information

We aim to make your visit to our Site as safe as possible. The Site uses commercially acceptable methods of security such as maintaining a Secure Socket Layer (SSL) certificate and never transmitting your credit card information by email to protect your information. Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the Personal Information confidential. By viewing, using, or purchasing on or from the Site, Services, and/or Products, you acknowledge that the Compan may access your Personal Information. In addition, all sensitive credit card or payment information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order to maintain the safety of your Personal Information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

We, and third-parties use cookies or small data files to collect information from the computer, mobile phone, or other device you use to access the Site, and participate in various actions, ie. reading our emails. This information is automatically collected. Cookies are transferred to your computer's hard drive through your Web browser (if you allow) and enable the site or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current Site activity, which enables us to provide you with improved services. As an example, we may be able to personalize your experience by saving your login and password for the site. We also use cookies to help us compile aggregate data about Site traffic and Site interaction so that we can offer better site experiences and tools in the future. The Company reserves the right to use pixels to track visitors to the site in accordance with the terms of social media platforms such as Instagram and Pinterest.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party resources, or links to articles/videos/blogs/sites on our Site. These third-party sites may or may not have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites and/or their privacy policy (or lack thereof). Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about any issues you experience with linked-to sites by emailing us at mindfulcounselingnc@gmail.com.

CAN-SPAM Act of 2003:

The CAN-SPAM Act is a U.S. law which establishes rules for commercial email messages, gives you the right to stop certain commercial emails from being sent to you, and outlines certain penalties for commercial entities or persons who violate the law.

We collect your email address and name so we can:

Send information, respond to inquiries, and/or other requests or questions.
Process orders and send information and updates pertaining to orders of a product, service.
Market to our mailing list, continue to send emails to you after the original transaction or contact.
Email you a newsletter if utilized, with free information and advertising certain Products, Services

Users can unsubscribe by emailing us at mindfulcounselingnc@gmail.com and we will promptly remove you from future correspondence(s). However, unsubscribing from one list or set of emails may not unsubscribe you from receiving ALL future emails from us. If you experience any problems unsubscribing, please email mindfulcounselingnc@gmail.com we will promptly handle your removal.

Contacting Us:

If there are any questions regarding this Privacy Policy and Mindful Counseling Professionals, PLLC, you may contact us using the following information:

Email: info@mindfulcounselingnc.com

Website: mindfulcounselingnc.com

Wake Forest, NC 27587

1. Consent:

By using this Site, or Purchasing the Services, you implicitly and voluntarily agree to these Terms & Conditions as stated herein.

If you do not agree with these Terms & Conditions, please do NOT use the Site, read or review its Content, or make any Purchases. By using the Site and/or making any Purchase, you represent and warrant that you are at least 18 years old. Any use of, or access to, the Site and its Content by anyone under the age of 18 is prohibited and in direct violation of these Terms of Use.

2. Site and Service Rules:

By using the Site and/or making any purchase, you agree and consent to using the site for personal, noncommercial use only. You agree to comply with all applicable local laws, and except in the instances expressly permitted, to avoid reproduction, public distribution or display, performance, publishing, or transmission of the content on this Site. You agree to avoid any harassing, defamatory, obscene, or abusive behavior, solicitations or spam messaging, to represent yourself honestly and accurately in all communications. Additionally, you express willingness to participate in services without any encouragement of illegal activity, intoxication or the influence of non-prescribed, illegal substances. Non- adherence to these rules may require lawful action and reporting to appropriate authorities.

3. Links to Third-Party or External Websites:

The Site may contain or include website URL links to third-party or external websites. Typically, these URL links are provided so that you may directly access a site that contains relevant information. Please note we are not liable for any of the information contained on or within the third-party or external websites. We are not responsible for the way they handle your personal information, whether they have a privacy policy, or any information you provide to them by visiting their website. You are responsible for reading and agreeing to, or expressing disagreement with, the external website’s privacy policy or terms & conditions.

4. Intellectual Property Ownership:

The Site and its Content are intellectual property solely owned by Mindful Counseling Professionals, PLLC. The Site and its Content are protected by United States copyright and trademark laws, as well as state intellectual property laws. Any violations of this term, and all terms contained herein, will be legally pursued to the fullest extent permitted by law.

5. Our Limited License to You:

The information contained on our Site is for your personal educational and informational purposes only. You acknowledge that though we are licensed mental health professionals, no professional relationship exists unless it is clearly outlined in a signed service agreement. All agreements and professional relationships are limited in scope as defined by the agreement.

If you view, access, or Purchase the Site Services, you are considered our Limited Licensee (“Licensee”). As a Licensee, you agree and understand that the Site, Services, and/or Products have been written and developed by us with significant investment. You may not use the Site, Services, and/or Products in any manner that is unauthorized, improper, or against these Terms of Use.

6. Your License to Us:

By submitting documents or providing information to Mindful Counseling Professionals, PLLC via contact form, email, or verbally, you represent that you are the lawful owner of said documents, statements, and/or the information they contain.

7. Purchase & Access Terms:

During the course of your use or purchase, you agree and understand that you cannot distribute, copy, forward, and/or share information prohibited by these Terms & Conditions. You also agree and understand that you are to take all necessary steps to make sure that you do not inadvertently share or distribute materials, ie. your site password.

8. No Claims Made Regarding Results:

Each client and his/her circumstances are unique and nothing shall be interpreted as a guarantee that you will experience the same results as another individual.

9. Our Refund Policy:

Please allow 24 hours notice by email for the cancellation or rescheduling of appointments. Services will be billed for appointments cancelled or not attended without sufficient notice. Appointments can be rescheduled or cancelled by sending an email to notify of the change to: info@mindfulcounselingnc.com.

10. Payment & Purchases:

When you Purchase our Services, you may pay by American Express, Visa, Mastercard, or Discover, or your health services account (HSA). As appropriate, you give Mindful Counseling Professionals, PLLC permission to automatically charge your credit card for payment. You will receive an electronic receipt following your Purchase, which you should retain for your records. We do not accept any chargeback threats (real or threatened). If any chargebacks are placed on a Purchase or Download of our Services, and Products, we will report said incident to the major credit reporting agencies.

Payment processing companies may have different privacy policies and practices than we do. We are not responsible for the policies of the payment processing companies. As with any online purchase, there are circumstances beyond our control which may compromise your credit card or payment method. We are not liable or responsible for any of those circumstances.

You hereby release us from any and all damages related to your payment or use of our payment processing companies in which you incur and further agree not to assert any claims against us or them for any damages which arise from your Purchase or use of our Site and its Content.

11. Termination of Your Use

At our sole discretion, we are permitted to terminate your use or access to the Site and Services if you abuse, violate, or breach any of these Terms of Use, Privacy Policy, Disclaimer, or any other terms to which you have agreed to.

12. Entire Agreement

This Privacy Policy and Terms & Disclaimer, as well as your signed Letter of Agreement constitute the agreement between you and Mindful Counseling Professionals, PLLC with respect to the Site and Services. You agree that you have read, understood, and consented to this Privacy Policy and Terms of Use. If you have any questions, please contact us at info@mindfulcounselingnc.com. Thank you!

Updated on: 12/5/2023